Things we found interesting and think you will too!

SLAs "Lite"

A light approach to Internal-facing SLAs and building happy (and honest) relationships with your Business

6 Tips for using ITSM in a DevOps World

IT service management and DevOps need not be mutually exclusive. Using ITSM and DevOps together offers benefits. Here is how to attain them.

7 Questions to ask before implementing ITIL

Great Article Implementing an IT infrastructure library (ITIL) can help organizations trying to get a better handle on IT services and resources. But ITIL's just a framework. One size does not fit all. In fact, you might not need it at all Here are seven questions to ask to find out if ITIL's right for you.